1. Privacy Policy

Last Updated: 31 December 2025
 

1.1 Introduction

Comfort Digital (Pty) Ltd (“the Company”, “we”, “us”, “our”) respects your privacy and is committed to protecting personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and, where applicable, the General Data Protection Regulation (GDPR).

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you access our website, engage our services, or communicate with us.

1.2 Company Information

  • Registered Name: Comfort Digital (Pty) Ltd
  • Country of Operation: South Africa
  • Website: https://comfortdigital.co.za
  • Email: info@comfortdigital.co.za

1.3 Information Officer (POPIA)

• Information Officer: Mogomotsi Mocuminyane (CEO)
• Contact Email: info@comfortdigital.co.za

1.4 Personal Information We Collect

We may collect and process the following categories of personal information:

• Contact details (name, email address, phone number)
• Business information (company name, role)
• Website enquiry and lead form submissions
• Newsletter subscription details
• Client data processed on behalf of clients (CRM, analytics, campaign data)
• Job and internship application data
• Usage data (IP address, browser type, pages visited)
• Marketing and communication preferences

WhatsApp and chat communications are processed operationally and not collected via automated website systems.

1.5 Lawful Basis for Processing

We process personal information based on one or more of the following lawful grounds:

  • Consent
  • Contractual necessity
  • Legal obligation
  • Legitimate business interests

1.6 How We Use Personal Information

We use personal information to:

  • Deliver and manage our services
  • Communicate with clients and prospects
  • Send marketing communications (with opt-out)
  • Manage advertising and analytics
  • Improve our website and service offerings
  • Meet legal and regulatory obligations

1.7 Sharing of Information

Personal information may be shared with:

  • Service providers (hosting, email, analytics, CRM, advertising platforms)
  • Payment processors
  • Legal or regulatory authorities where required

We do not sell personal information.

1.8 International Data Transfers

Where personal information is transferred outside South Africa or the EEA, we ensure appropriate safeguards are in place, including contractual protections and platform compliance standards.

1.9 Data Retention

We retain personal information only for as long as necessary for the purposes stated or as required by law.

1.10 Data Subject Rights

You have the right to:

  • Access your personal information
  • Request correction or deletion
  • Object to processing
  • Withdraw consent
  • Lodge a complaint with the Information Regulator

Requests can be made to info@comfortdigital.co.za.

1.11 Security Measures

We implement reasonable technical and organisational measures to protect personal information. However, no system is completely secure.

1.12 Children’s Information

Our services are not directed at individuals under 18 years of age.